TERMS & CONDITIONS
1. Introduction
- These Terms and Conditions govern the sale of Medjool dates and related products (“Goods”) by ElMO Feed (“we”, “us”, “our”) to consumers (“you”, “your”) via our website.
- By placing an order, you agree to be bound by these Terms.
2. Ordering
- Orders are placed online through our website.
- All orders are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order where payment is not authorized or stock is unavailable.
3. Price and Payment
- Prices are displayed in GBP and include UK VAT where applicable.
- Payment must be made at the time of order using accepted payment methods.
- We may update prices at any time, but confirmed orders will not be affected.
4. Delivery
- Goods are delivered to the address provided at checkout.
- Standard UK delivery times are 3–5 business days.
- Risk of loss passes to you upon delivery, but ownership remains with us until full payment is received.
5. Quality and Compliance
- Our Medjool dates are packaged in compliance with UK/EU food safety and traceability standards.
- Batch numbers and expiry dates are clearly marked for consumer assurance.
6. Returns and Refunds
- You have a legal right to cancel within 14 days of receiving Goods (Consumer Contracts Regulations 2013).
- Perishable items (such as opened date packages) are exempt unless faulty.
- Refunds are processed within 14 days of receiving returned Goods.
7. Consumer Rights
- Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
- If Goods are defective, you are entitled to a replacement or refund.
8. Liability
- We are not liable for indirect losses (loss of profit, goodwill, etc.).
- Our liability is limited to the value of the Goods purchased.
9. Privacy and Data Protection
- Personal data is handled in accordance with our Privacy Policy and UK GDPR requirements.
10. Governing Law
- These Terms are governed by the laws of England and Wales.
- Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.