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TERMS & CONDITIONS


1. Introduction

  • These Terms and Conditions govern the sale of Medjool dates and related products (“Goods”) by ElMO Feed (“we”, “us”, “our”) to consumers (“you”, “your”) via our website.
  • By placing an order, you agree to be bound by these Terms.

2. Ordering

  • Orders are placed online through our website.
  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order where payment is not authorized or stock is unavailable.

3. Price and Payment

  • Prices are displayed in GBP and include UK VAT where applicable.
  • Payment must be made at the time of order using accepted payment methods.
  • We may update prices at any time, but confirmed orders will not be affected.

4. Delivery

  • Goods are delivered to the address provided at checkout.
  • Standard UK delivery times are 3–5 business days.
  • Risk of loss passes to you upon delivery, but ownership remains with us until full payment is received.

5. Quality and Compliance

  • Our Medjool dates are packaged in compliance with UK/EU food safety and traceability standards.
  • Batch numbers and expiry dates are clearly marked for consumer assurance.

6. Returns and Refunds

  • You have a legal right to cancel within 14 days of receiving Goods (Consumer Contracts Regulations 2013).
  • Perishable items (such as opened date packages) are exempt unless faulty.
  • Refunds are processed within 14 days of receiving returned Goods.

7. Consumer Rights

  • Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
  • If Goods are defective, you are entitled to a replacement or refund.

8. Liability

  • We are not liable for indirect losses (loss of profit, goodwill, etc.).
  • Our liability is limited to the value of the Goods purchased.

9. Privacy and Data Protection

  • Personal data is handled in accordance with our Privacy Policy and UK GDPR requirements.

10. Governing Law

  • These Terms are governed by the laws of England and Wales.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.