Frequently asked questions
Here are some common questions about our company.
Our company specializes in selling premium dates online. We provide fresh Medjool dates in retail packs and bulk cartons, customized packaging for gifts or wholesale, and reliable delivery services. Beyond sales, we support our customers with dedicated service and help businesses with compliance and sourcing, ensuring quality from farm to table.
You can reach our customer support team by emailing info@elmo-feed.com, calling us directly at +44(0)7947 11 3427, or using the live chat on our website. We’re also available on WhatsApp to assist you with any questions about your orders.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.